Q:WHAT IS FDA, LFGB, SGS, BV, TUV ?FDA: is food contact products obligatory standard for USA, normally clients from Asia, America, Africa, Russia accept this standard. LFGB: is food contact products obligatory standard for Germany. Normally our European clients accept this standard. SGS:is the world's leading inspection, verification, testing and certification company. We are recognized as the global benchmark for quality and integrity. BV:Bureau Veritas is a global leader in Testing, Inspection and Certification (TIC), delivering high quality services to help clients meet the growing challenges of quality, safety, environmental protection and social responsibility. TUV: TUV is a European auditing and certification body that ensures wheels manufactured for sale in Germany, Switzerland and Austria meet international (ECE Regulations), EC (European Community) directives, and German Motor Traffic Agency (KBA) road traffic legislation. Q: ARE YOU A MANUFACTURER OR A TRADING COMPANY?A: We are the Manufactory specialized in Kitchen oven mitts for 28 years. Our factory is located in Dongguan, Guangdong. Q: CAN WE HAVE A SAMPLE? IF IT WILL BE CHARGED, AND HOW LONG IT TAKES TO RECEIVE?A: Yes, normally samples are with stock for free, shipping cost at your side. By express (UPS, DHL, FedEx, TNT, etc) it will take 3-5 days to arrive; Epacker takes longer sometimes like 2 to 3 weeks. Shipping cost USD20 to 50, depends on size, weight, and service way. You can make the payment through Alibaba Trade Assurance (highly recommended) or Paypal. Q: WHAT’S YOUR PAYMENT TERM?For product orders, normally 30% deposit is required for new clients. When amount is small, 100% in advance is required to save transaction fee. You are always welcomed to contact us for more details. A kind reminder that, by Alibaba trade assurance (Alibaba on line order), you have guarantee on delivery time, quality and payment because Alibaba will pay your loss when you have a compliant. Currently this service supports orders more than USD100. Q: WHAT KIND OF GLOVES YOU MAKE?1. We make 100% cotton gloves with custom print logo 2. We can do half silicone and half cotton gloves custom print logo 3. We can make food-grade whole silicone glove 4. We can also make pot holder and coaster with custom print logo. Q: WHAT’S YOUR DELIVERY TIME?A: Depends on quantity, artwork available time, pre-order test needed or not, pre-production sample approval time, etc. After pre-production sample /confirm/ied, lead time can be 3 to 60 days, depends on quantity, or which product and which kind of package it is 30 to 45 days is common for mass production. Please always let us know your need. Q: WHY OTHER SUPPLIER’S PRICE IS LOWER THAN YOURS ?A: Because we only make high quality oven mitt, we choose materials very carefully and we have more production process than other factories. That is why we make better oven mitts than others, the quality will meet the price. |